Start with the phone, not with a new eSIM.
The checks, in order
- The line: is the eSIM line switched on in the phone settings?
- The data choice: is the eSIM chosen for mobile data, not the home line?
- Data roaming: on the eSIM line, is roaming set as the plan page says? On the home line, keep it off.
- The restart: turn the phone fully off and on again.
- The wait: keep the screen unlocked for ten minutes. The first connection can take a while after landing.
If it still does not work
Note what the phone shows as the network name, and email contact@europesim.eu with:
- the link to your order page;
- your phone model;
- screenshots of the mobile network settings.
We reply the same day.
What this page does not do
It does not publish a coverage score. The signal depends on the network that runs your plan, on your phone and on where you stand. Weak coverage inside buildings and in remote areas is normal, also at home.