When you get a full refund
- The eSIM does not work in a country your plan covers (it cannot be installed or does not connect), and we cannot fix it.
- Payment was taken but the eSIM was not delivered within 2 business days.
- We cancelled the order before delivery, or charged you twice.
The Refund policy lists every case in a table.
When there is no refund
- Change of plans or a cancelled trip.
- A phone that turns out to be incompatible or locked to a carrier. Check the phone list before you buy.
- Data that was already used, or an eSIM that was deleted after installation.
How to ask
Email contact@europesim.eu with the link to your order page, or the address you paid with and the payment date. Say what went wrong, and add screenshots if you have them. We reply to a refund request within 14 days and confirm the decision by email.
Approved refunds go back to the original payment method within 5 business days. Your bank may need another 5 to 10 business days to show the money.
A lost QR code
The QR code stays on your order page. Open the page from your bookmark or your browser history. If you lost the link, email us from the address you paid with and we send the order link again.